Silverrage
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Terms & Conditions
Terms & Conditions







This agreement (the “agreement”) is a legal agreement between you and Personal Touch (the sole owner of its brand “silverrage” & “this Instamojo Store “), herein after mentioned as silverrage, that states the terms and conditions under which you may receive the silverrage service and use this website.

 

If you use the silverrage service or this webiste, we assume that you do agree to the following terms and conditions –

 

1. SILVERRAGE SERVICE :

The silverrage service is a transaction, information and communication service available to authorized users (“customers”) who access our website. This portal currently provides an online shopping and a delivery service, and may in the future provide additional shopping and related services.

 

The website's employees, agents or designees will deliver orders on our portal within India. Prices of products sold online may differ from those available in the retail stores. Delivery will be made to the delivery address that you specify when your order is placed and confirmed. Prices for products placed in your cart will be guaranteed for that particular transaction.

 

You are responsible for ensuring that someone is present at the delivery address to receive the order and if not, we expect to be notified well in time to forward the concern the courier service’s office. Anyone at the delivery address who receives the order is conclusively presumed to be authorized to receive the same.

 

If we are subjected to process a re-dispatch of the order since no one was available at the delivery or if a wrong address / details were given to us by you, the customer is liable to pay an additional fee.

 

Incase you are not satisfied for any reason with an item purchased through the silverrage.com, you may call us ‘at the time of receiving your order’ on (011-41010299 between 10 am to 2 pm on weekdays) or https://wa.me/919891021711.



Silverrage.com’s liability for missing a delivery is limited to delivery at a later agreed time at no additional charge.

 

(a)   PRICING :

We display the MRP or the Sale/Discounted Price under each product which includes GST @ 3% applicable on Silver Ornaments.

However, for a successful purchase the customer will be required to pay the Price Mentioned + A Convenience Fee (Price mentioned + (3% of Price mentioned + Rs 3 + GST @ 18%)) since the portal is managed, supported and owned by a third party called Instamojo (www.instamojo.com)

For example, a product worth Rs. 1000/- will carry a convenience fee of Rs. 38.94/-


*NOTE* This will not be applicable if the orders are placed with us via Whatsapp or Instagram


 

The prices mentioned at the time of placing the order will be applicable at the time of delivery as well. Prices for our products are subject to change without notice and they are completely under our discretion.


STRATEGY - 

Since we are not wholesalers, bulk suppliers, the weight alone does not determine the selling price. 


The designs methodology, the casting model cost, labour , rhodium plating, buffing, polishing, in house transportation cost, shipping charges, packaging charges , raw material procuring costs, constant fluctuation in silver prices, ALL TOGETHER decide the final price of any design. 


 

(b)  CANCELLATION POLICY :

As a policy we do not cancel any order after it is processed, which would be intimated vide an e mail or sms (delivery confirmation of the email or sms are subject to the functioning of the service provider of the same). However, if there are changes in the delivery slot time you requested or need to add more products, you need to call us on customer care number (011-41010299 at the specified days and hours).

Please note: if we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

 

(c) RETURNS & REFUNDS :

Please refer to https://silverrage.stores.instamojo.com/cancellation-refund-policy/ section on our Home Page to know more about the same.


 

2. PROPERTY RIGHTS:

(a) COPYRIGHT :

All the content on this website including (but not limited to) designs, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the properties of silverrage.com, all rights reserved, or its content providers.



The portal authorizes you to view and copy for the sole purpose of placing an order with us, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on our website , including (but not limited to) reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission by our team is strictly prohibited. We reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Silverrage.


(b)  TRADEMARKS:


“silverrage,” “silverrage.com ,”, all silverrage.com logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of silverrage.com or otherwise proprietary to silverrage.com and may not be used by you for any reason other than as expressly permitted by this agreement. All other trademarks, service marks, product names and company names or logos appearing on this website are the property of their respective owners.

 

3. YOUR ACCOUNT:

By reading our policies along with the interest to place an order with us, we assume that you agree to provide our portal with accurate and complete information as required in registration process (“customer registration data”), including (but not limited to) your legal name, billing and delivery addresses, telephone number and to promptly notify us incase of any change in your customer registration data on 011-41010299 or a whatsapp message on +919891021711.

Upon registration, your username and password will allow you to access the website's service. Your password should be kept strictly confidential to prevent unauthorized usage.

 

You agree to notify us promptly of any unauthorized use of your password or your account. You will remain liable for any use of our service until you notify our team of the unauthorized use, loss or theft.

 

4. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENTS:

Visitors may post reviews, comments, and other content; submit suggestions, ideas, ask questions about discount on our products, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. This portal reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

(i) You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

(ii) We may review, edit, reject, refuse to post and/or delete any content that in the sole judgment of our team violates these terms of use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.

(iii) Any information provided by you on this site shall not be misleading in any way.

 

5. UNAUTHORIZED OR FRAUDULENT USE :

This website does not offer any service to children. By registering with us, you warranty that you are at least 18 years old. If you are under 18, you may use the portal only with the involvement of a parent or guardian.

From time to time, we may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions on any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.

 

6. CHANGES IN AGREEMENT OR SILVERRAGE SERVICE:

We may at any time change any of the terms of this agreement but not limited to, the amount of, or basis for determining, any fees or charges for the silverrage service.

If we make material changes to this agreement, we will provide notice to you in a manner provided in this agreement. Your use of the our service after any such change will be conclusively deemed acceptance of such change.

We may discontinue or revise any or all aspects of the silverrage service without prior notice to you.

Price and availability of products are also subject to change without notice. We reserve the right to correct online pricing errors. In such events, we reserve the right to correct the pricing error or cancel undelivered orders for any incorrectly priced products. You will be contacted in such circumstances. If any change is unacceptable to you, you may cancel your silverrage service/order and terminate this agreement.

 

7. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY:

Your use of the silverrage service, this website and the internet is entirely at your own risk. The silverrage service, this portal and its contents are provided on an “as is”, “as available” basis. To the fullest extent permitted by law,the portal disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchant ability or fitness for a particular purpose.

We do not warranty that the functions provided by our website powered by Instamojo will be uninterrupted or error-free, or that this portal or the server that makes it available are free from viruses or other harmful components.

Neither us nor any of our directors, employees, agents, licensors or merchants (collectively, its “associates”) shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the silverrage service, this website , the internet or for any other claims related in any way to your relationship with silverrage.com .

 

8. INDEMNIFICATION:

You agree to defend, indemnify and hold this website and its associates harmless from any claims and expenses, including attorney’s fees, arising in connection with a violation of this agreement by you or through use of your account.

 

9. TERMINATION:

This portal may suspend or terminate your access to the silverrage service at any time for any reason with or without notice to you. You may terminate your silverrage service at any time for any reason by delivering a notice in a manner provided in this agreement which termination will be effective the day notice is received or such later date specified in the notice.

 

10. PRIVACY AND SECURITY :

Your privacy is very important to us at our team. Please review the below as a complete statement of our privacy and security policies which also governs your use of this website and the silverrage service.

 


(a)  AGGREGATED INFORMATION

We may use aggregated information regarding its customers and usage of the silverrage service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.

 

(b) THIRD PARTY SERVICE PROVIDERS

We may employ other companies and individuals to perform certain functions such as delivering packages, contacting the customer incase of an incorrect address or to get more accurate location of delivery and analyzing data etc. They may have access to personal information to perform their functions.

 

(c) SALE OF BUSINESS

We may transfer customer registration data and other personal information in connection with the sale of this portal or the sale or transfer of its business operations in your geographic area to a third party provider or delivery services who agrees to be bound by this privacy policy until you consent that such information will be governed by the policies and terms of such third party provider.

 

(D) ENFORCEMENT OF AGREEMENT OR COMPLIANCE WITH LAW

 

We may use or disclose personal information when our team believes it is appropriate to enforce this agreement, to protect the rights, property or safety of the website or its users or to comply with the law.

 

11. NOTICES:

We may give notice to you of a change in this agreement and any other matter by general posting on our website , by electronic mail, or by conventional mail to your address contained in the customer registration data.



12. ACCURACY OF BILLING AND ACCOUNT INFORMATION:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


13. HALLMARKING 

We at Silverrage believe in providing our customers the best of quality and services. Our manufacturing unit provides exclusive 925 Stamp on nearly all designs we make. Some pieces, due to their intricate design and space constraints cannot be hallmarked. However, the care cards sent along provide all the necessary information.


14. LEGAL AND MISCELLANEOUS:

These terms of service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

(A) ARBITRATION

If any dispute arises between you and our poratl during your use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the user agreement and terms and conditions the dispute shall be first referred to a sole arbitrator who shall be an independent and neutral third party identified by us. The place of arbitration shall be New Delhi. The arbitration & conciliation act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

 

(B) APPLICABLE LAW

This site is created and controlled by Instamojo. The laws of India shall apply and courts in Delhi shall have jurisdiction in respect of all the terms, conditions and disclaimers. We and Instamojo reserve the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of our portal.

Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.


We hope you have a pleasant shopping experience with us at Silverrage and we look forward in finding a long term client in you!

Feel free to drop us a whatsapp message on +919891021711 (https://wa.me/91989102171)1 for more clarity regarding any point mentioned in our Terms of Use or you can also call us on 011-41010299 for the same. We shall be happy to assist you.


TEAM SILVERRAGE


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